Last updated: November 2025
Who we are
Backyard Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.backyardsolutions.com.au, purchase our products, or interact with us online.
Information We Collect
We may collect personal information from you when you:
- Visit our website or social media pages
- Sign up for our newsletter or free downloads
- Purchase a product or service
- Contact us via email, forms, or chat
The information we may collect includes:
- Name and contact details (email, phone number)
- Billing and postal address
- Payment details (processed securely via third-party providers such as Stripe or PayPal)
- Any communications or feedback you provide
- Website usage data (via cookies, analytics, or similar technologies)
We only collect personal information that is reasonably necessary for our business activities.
How We Use Your Information
We use your personal information to:
- Process orders and deliver digital products
- Send purchase confirmations, receipts, and updates
- Provide customer support
- Improve our website, products, and marketing
- Send optional newsletters, tips, and promotions (only if you’ve opted in)
- Comply with our legal and tax obligations
You can unsubscribe from our email list at any time by clicking the “Unsubscribe” link at the bottom of our emails.
Payment Security
All online payments are processed securely through trusted third-party payment processors such as WooCommerce Payments, Stripe, or PayPal.
We do not store or have access to your full credit card information.
Cookies and Analytics
Our website uses cookies and analytics tools (such as Google Analytics and Pinterest/Meta pixels) to:
- Understand visitor activity and improve our content
- Track conversions and marketing performance
- Personalise your experience on our site
You can disable cookies through your browser settings, though some features may not work as intended.
Third-Party Services
We use third-party platforms that may collect, store, or process data on our behalf.
These include:
- WooCommerce (online store functionality)
- ConvertKit (email marketing and opt-ins)
- Google Analytics (website analytics)
- Pinterest and Meta (Facebook/Instagram) (advertising and retargeting)
Each third-party service has its own privacy policy. We ensure that all service providers handle your information securely and in compliance with applicable laws.
How We Protect Your Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure by:
- Using SSL encryption on our website
- Restricting access to authorised personnel only
- Regularly updating and securing our hosting environment
However, no data transmission over the internet is completely secure. You provide information at your own risk.
Accessing or Correcting Your Personal Information
You may request access to, or correction of, the personal information we hold about you by contacting us.
We will respond within a reasonable timeframe and may require identity verification before releasing any information.
Email Marketing & Unsubscribing
When you subscribe to our newsletter or free downloads, we may send you occasional updates, offers, or helpful backyard design tips.
You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 16.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date at the top.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Backyard Solutions
Email: info@backyardsolutions.com.au
Website: www.backyardsolutions.com.au
Summary
We collect only what’s necessary, store it securely, and never sell your data.
Our goal is to help you design your dream backyard — safely and confidently.